If you fail to reset your password from the UI you have an option to reset the password from phpmyadmin.
- Login to control panel (cPanel, plesk, DirectAdmin, CWP pro etc)
- Go to phpmyadmin
- Select the database
- Select table tblstaff
- Find your account (you can track it by the email field)
- In the password column paste the following hash:
This is password: 123123
Now you can easily login with your email and this password.